frequently asked questions

It's not surprising that we hear similar Questions in relation to our Products and Services, here are some of those that are often asked....

Do you deliver equipment to our site ?

We provide 24/7 Call out service for Established Account holders. 

Same Day / Next Day Delivery.


Why is Service Factor Important for Gearboxes?

The service factor is critical because real-world operating conditions are rarely ideal. While a gearbox might be rated for a certain load or torque under perfect conditions, machines often face unpredictable variables — such as shock loads, frequent starts and stops, high temperatures, or misalignment. 

The service factor provides a built-in safety buffer to account for these real-life stresses. 

Without an adequate service factor, a gearbox running close to or at its rated capacity might wear out faster, overheat, or even fail unexpectedly. This can lead to downtime, costly repairs, or even safety risks in industrial environments. 

On the other hand, selecting a gearbox with an appropriate service factor ensures it can reliably handle extra stress, reduces maintenance needs, and extends the life of the equipment. In short, the service factor protects your investment and helps keep operations running smoothly — even when conditions aren’t perfect.

Link to EMAG Service Factor.

What is an Output Flange?

An electric motor output flange is a critical mechanical component of an electric motor that provides a standardized mounting interface for connecting the motor to other machinery or equipment. It's essentially a circular or square plate with precisely machined holes and dimensions, located at the drive end (output shaft end) of the motor.

The primary purpose of an output flange is to ensure:

  1. Secure Mechanical Connection: It allows the motor to be rigidly bolted to a gearbox, pump, fan, machine frame, or other driven components, ensuring stable and reliable power transmission.
  2. Accurate Alignment: The flange, particularly its spigot or register diameter, helps to accurately center the motor's output shaft with the input shaft of the driven equipment, minimizing misalignment, which can lead to vibration, premature wear, and efficiency losses.
  3. Space Optimization: Flange mounting often allows for a more compact and integrated design compared to foot-mounted motors connected via couplings.
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